Lifetime Warranty Policy

Asocas provides a Lifetime Warranty on all demi-fine jewellery pieces, ensuring long-term assurance and usability for customers.

For Demi-fine Jewellery

Scope of Warranty:
Covers tarnishing or discoloration of plating on eligible demi-fine jewellery.

Warranty Resolution & Asocas Wallet:

The Asocas Wallet can be used online or in-store and is not refundable or transferable.

Exclusions from Warranty

The Lifetime Warranty does not cover:

• Damage from regular wear and tear

• Breakage due to mishandling

• Loss of stones or crystals

• Third-party alterations or resizing

• Custom-made jewellery sets

For Gold & Lab Grown Diamonds

The Lifetime Warranty includes repolishing services for Gold and Lab Grown Diamond (LGD) products.

How to Raise a Warranty Claim

To initiate a claim, follow these steps:

1. Visit an Asocas Store near you.

   • Carry the original product and invoice (digital or printed).

   • Store staff will guide you through the process and arrange for QC.

2. If an Asocas store is not accessible:

   • Take a clear photograph of the affected item showing the tarnishing.

   • Email the following to asocaofficial@gmail.com:

     • Subject line: “Warranty Request – [Your Order Number]”

     • Description of the issue

     • Photo evidence

   • Once approved, self-ship the product to the provided address.

   • Share courier details and AWB number in the same email thread.

Additional Notes

• Claims are subject to inspection and validation by the Asocas team.

• Asocas reserves the right to decline a claim if the issue does not fall within warranty terms.